Getting Started with Robo Wunderkind

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FAQ

Enhance the way your kids play and learn while prepping them for the future to come.

Robo Wunderkind Kits

What is Robo Wunderkind?

Robo Wunderkind is a tool that changes the way kids play, learn, and create with tech in school and at home. Our product consists of modular robotics kits, programming apps, and a curriculum for educators. With Robo Wunderkind, children can build their own robots, customize them with LEGO® bricks, and program them to do an array of actions while learning the basic principles of coding, robotics, and STEM. Robo Wunderkind empowers kids to learn to code through the joy of play.


Which ages is Robo Wunderkind suitable for?

Robo Wunderkind is best suited for kids aged 5 and up. There are no age limits for building and programming your inventions with Robo Wunderkind. Our apps offer 3 complexity levels and are accompanied by Python and Arduino APIs for the advanced programmers, so everyone will find a coding activity to their liking.


How sturdy are the building blocks?

The blocks are durable and shock resistant: we drop-tested them with many children and they proved to sustain any regular damage that can occur while playtime.

How do children learn coding and robotics with Robo Wunderkind?

Our kits are supplied with all necessary electronic components that give children their first experience with robotics. From motors and lights to essential sensors, children have a variety of modules to explore and build with. By creating their own projects and engaging in open-end play, children gradually understand the principles of robotics, engineering, and design.


Our three intuitive apps offer many possibilities for children to program their creations:

  • Robo Live is our app that allows children to control their robots through a digital remote and learn the functions of building blocks.
  • Robo Code is our app with a graphical state machine interface, which means that children are coding using interactive colorful icons on the screen. This app teaches children the basic elements of coding such as If-then statements, Loops, Decision trees, and more.
  • Robo Blockly is our most advanced programming app, based on Scratch interface. The block-based programming environment allows learning complex concepts like Variables,  Functions, Operators, and Input-output mapping.

What is the difference between the Explorer Lite, Explorer Prime, and Explorer Pro kits?

The Explorer Lite, Prime, and Pro kits all share the common core functionality and are only different in the number of additional building blocks. The Explorer Lite kit has 6x modules (all core blocks are included), the Explorer Prime kit has 8x modules (additional sensors are included in this kit), and the Explorer Pro kit contains 15x modules (this is the most advanced kit with several sensors included). Please see the dedicated pages of every kit to find out what’s in the box.


Explorer Lite kit

Explorer Prime kit

Explorer Pro kit


Do I or my child need any previous knowledge to use Robo Wunderkind?

Definitely not! No previous programming, technical, or even reading skills are required to start creating with Robo Wunderkind. Our apps are visual and intuitive enough for all kids aged 5+ to understand on their own. Sit back, relax, and enjoy watching your little ones having fun! Or join them and create together.

Which non-technical skills will children learn with Robo Wunderkind?

Playing with Robo Wunderkind is so much more than just coding. Children will learn problem-solving, math, computational and logical thinking skills, they will develop their creative thinking and team working abilities, and even communication competencies. Read how exactly coding fosters an array of non-technical skills in our blog post.

How do I start with my robotics kit?

To start with Robo Wunderkind, please refer to the Getting Started Guide and the Modules Guide provided with your kit. For more resources, please visit our Help page where you can find other valuable tips that will help you to start. If you have any questions or need any help, please contact us at support@robowunderkind.com

Do you have a written user manual?

Yes, we do! You will find a Getting Started Guide (a short book with all essentials), a Modules Guide (a short book explaining every module in detail), as well as the Safety & Handling information in a printed form inside of your Robo Wunderkind box.

How is Robo Wunderkind powered?

Robo Wunderkind uses rechargeable batteries inside of the Main Block (the orange piece). For charging it, you will only need a standard micro USB charger that we provide together with the kit.

What is the charging time and the battery life?

The full charging time is 3 hours. The battery life is up to 5 hours.

How safe is your product?

All components of Robo Wunderkind have passed the required toy safety certifications, so our product and the materials it’s made of are perfectly safe for children. Nevertheless, we do not recommend it for children under 36 months due to small parts that are included in the kit.

How can I purchase additional blocks?

We will make single blocks available for purchase on our website very soon - stay tuned! ;)

Does Robo Wunderkind require internet connection?

You don’t need an internet connection to play with your robots. However, internet connection is required to install the app and firmware updates that are released once in a while.

How do I update the firmware of my Robo Wunderkind?

Once you connect your Robo Wunderkind to one of the apps, the system will automatically prompt you to install a firmware update if a new version is available. Please follow the instructions in the app - the update process usually takes just a few minutes.

Where can I find the Robo Wunderkind Curriculum?

Please visit our Education page where all our resources for teachers are available.

I’m an educator; where can I buy Robo Wunderkind?

We have a special version of Robo Wunderkind made entirely for use in the classroom. Our numerous partners all over the world are supplying Robo Wunderkind to kindergartens, schools, and other educational institutions. Please visit our Education page to see our products for education and the list of resellers you can order our robotics kits from.

Robo Wunderkind Apps

What are the differences between Robo Live, Robo Code, and Robo Blockly?

Robo Live is our app that allows children to control their robots through a digital remote and learn the functions of building blocks.


Robo Code is our app with a graphical state machine interface, which means that children are coding using interactive colorful icons on the screen. This app teaches children the basic elements of coding such as If-then statements, Loops, Decision trees, and more.


Robo Blockly is our most advanced programming app, based on Scratch interface. The block-based programming environment allows learning complex concepts like Variables,  Functions, Operators, and Input-output mapping.


Please see our Apps page for more information about our applications.


In which languages are your apps?

Robo Live and Robo Code are language-independent apps: they contain the bare minimum amount of text that is in English, and the rest of the interface is visual and based on colorful icons. The Robo Blockly app is currently in English and it includes the English terms that are universal in the world of programming, thus preparing children for the next steps on their coding journey.

Which devices are compatible with your apps?

Robo Wunderkind apps are compatible with smartphones, tablets, and PCs. Your device needs to use Bluetooth Low Energy (BLE) and have the following tech specs:

iOS: version 10.0 or higher.

Android: version 4.4 or higher.

Windows: Windows 10 version or higher.

Fire OS: version 5 or higher.


How do I start with the apps?

For the very first steps with our apps, we recommend checking out our online Getting Started guide that will show you all essentials. Once you read through it, we recommend to start with the sample projects listed in our apps. When you complete all of them, you are ready to program on your own.

Can the projects be downloaded to the Robo and used without the app?

We are working on this feature and we plan to release it in the future - stay tuned for our updates!

Shipping, Returns & Warranty

How much is shipping?

For a limited time only, we offer free worldwide shipping on all pre-orders.

How long does delivery take?

Depending on the shipping location, most orders get delivered within 4-7 business days.

How can I track my order?

When your order is shipped, you will receive an email with your tracking number. If you have issues tracking your order, please contact us at support@robowunderkind.com and we will get it sorted for you.

I would like to cancel my pre-order - how do I do that?

You can cancel your pre-order anytime before we start mass shipping all pre-orders. Please email us at support@robowunderkind.com to get your order canceled.

What is your return policy?

We offer a 15-day return policy from the moment you receive your pre-order.

How long is the warranty?

Our warranty is valid for 2 years in the EU and 1 year in the rest of the world.

What happens if a piece is originally broken/faulty?

Our warranty covers all Robo Wunderkind building blocks and parts. Please contact us at support@robowunderkind.com in case you receive a faulty item and we will replace it for free within the warranty period.

How much will I be charged at customs?

If your shipping destination is in the US or the EU, there is no import duty. The import duty and shipment processing fees may vary in other countries, so we recommend getting in touch with your local customs office to check this before ordering. We unfortunately will not be able to issue a refund in case you reject your shipment due to any customs fees.

Why haven't I received an order confirmation?

Please check your spam folder for the order confirmation. If you can’t find it there, please get in touch with us at support@robowunderkind.com and we will confirm your order.

My order is stuck at customs, what should I do?

Please contact us at support@robowunderkind.com and we will look into your case.

Where do you ship to?

We are shipping to most countries worldwide. If your country is not in the list of the available destinations at the checkout, please contact us at support@robowunderkind.com and we will look into your case in more detail.

Pre-orders

When will I receive my pre-order?

We expect to start shipping all pre-orders at the end of September. Depending on your shipping destination, the delivery will take approximately 4 to 7 business days.

How can I be sure that you guarantee the delivery?

Since 2017, we have already produced and shipped out two generations of Robo Wunderkind (more than 10000 units altogether), so we’re confident in the successful mass production and delivery of our new products. Our suppliers are reliable, our manufacturing partnerships are strong, and, most importantly, our engineering team is experienced in every step we’re doing. Robo Wunderkind Explorer kits are currently in the last step of mass production, so we absolutely guarantee the delivery of every pre-order.

Will I be charged immediately if I pre-order?

Yes, we will charge your card once you place a pre-order.

Can I change my mind and cancel my pre-order?

You are free to cancel your pre-order anytime before we start the mass shipping.

Earlier Robo Wunderkind generations

I have an older version of Robo Wunderkind (purchased until September 2020). Will my kit be compatible with any future Robo Wunderkind hardware and software?

No worries — all our future hardware and software products will be compatible with Robo Wunderkind you already have. If you have any specific questions about product compatibility, please reach out to us at support@robowunderkind.com.

I have an older version of Robo Wunderkind (purchased until September 2020). Will my product still be supported by your customer service?

We strive to provide the best customer experience for our users; even if your Robo Wunderkind kit version is not on the market anymore, we are always there to help should you have any questions. Please reach out to us at support@robowunderkind.com if you need any kind of help.

Have a technical question or issue?

Have a technical question or issue?

We’re very sorry to hear that you’re having trouble with your Robo Wunderkind. Please get in touch via support@robowunderkind.com regarding your issue. Our English and German-speaking support team is here to help and we aim to answer all your questions within one business day. Please make sure to include your order number, a written description of the issue and, if possible, a short video or images illustrating the problem. This will help us to determine the issue and fix it quickly.

Need more help?

If you can't find the answer to your question in the FAQ, please contact us using this form. We aim to answer all inquiries within one business day.

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