rw-3.0 EN

We are looking for a Customer Success Manager to join our team at Robo Wunderkind. We have a huge opportunity ahead of us to continue innovating at the intersection of robotics, coding and education, and to grow our users community. We are a team of 20 people, 10 nationalities, ambitious and passionate about what we are doing. We have a very positive and welcoming company culture: we love what we do and we love working together. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.Our users are teachers and students and as Customer Success Manager, you will be responsible for the successful implementation of Robo Wunderkind at schools in the US. You will have a portfolio of clients in a variety of locations and you will be advising our customers on buying decisions and onboarding new users after purchase.There is a high need for both excellent customer relationship skills and a thorough knowledge of the span of solutions offered to solve the accounts education challenges and needs. Successful implementation of our product in schools will depend on your ability to support our users and build relationships.

Task

Establish and maintain customer relationships
Implement onboarding processes
Implement customer support practices and policies
Work with internal teams in developing proposals and present them to accounts
Hold product demonstrations for customers
Provide a response path for current and prospect needs
Evaluate and improve tutorials and other communication infrastructure
Handle and resolve customer requests and complaints
Minimize customer churn.
Meet and grow the revenue goals for assigned accounts
Plan sales & business development opportunities
Maintain and negotiate product & renewal contracts
Plan and attend industry and market conferencesLead the CRM process, touchpoints & timeline, and nurture campaign flow
Aid in product design and product development.
Collaborate with your team stakeholders across the company to accomplish customer and business needs

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Requirements

Bachelor degree in a relevant field
K12 experience strongly preferred
Focused, strong customer service skills and passion for service
Knowledge of best practices in customer service and retention
High aptitude for education software and hardware solutions
Self-driven and proactive nature
Excellent communication (written and verbal ) and interpersonal skills
High computer literacy and ability to learn new software
Knowledge of customer success processes
Experience in document creation
Highly organized and able to multi-task
Patient and active listener
Experience with digital and/or physical products for children and experience with younger students' education are a plus