Privacy Policy

UPDATED March 29 2021

The website at robowunderkind.com operated by Robo Technologies is a website intended for grown-ups (parents, educators, developers, etc.) to learn about and/or purchase our products and services. We do not knowingly solicit or collect Personal Information (defined below) from children under the age of 13 (“Children Users”) on this General-Audience Website. The Robo Wunderkind robots and corresponding mobile applications (together, our “Child-Directed Products”) are generally intended to be used and enjoyed by children, students, and teenagers of all ages. Please refer to our Mobile Apps Privacy Policy to learn more about the privacy policy for our Child-Directed Products.


This website collects some Personal Data from its users.

‍‍Purchase of Robo Wunderkind products on the Robo Wunderkind Website 

In the course of a user’s purchase process of a Robo Wunderkind product on the Robo Wunderkind Website, users submit the following personal data to Robo Technologies: 

  • First and last name
  • Billing address
  • Delivery address
  • Email address
  • Phone number

This personal information is saved by Robo Technologies in combination with the specification of the product purchased. It is exclusively used for the fulfillment of the specific order, i.e. shipping of the ordered Robo Wunderkind products to the client.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Use of Robo Wunderkind Website

Whenever a user uses the Robo Wunderkind Website – this includes a mere visit of the website without making a purchase or other interaction – the user consents to the collection (including through Cookies and Plugins), processing and transfer of the respective user’s personal data as follows:

  • IP-address (non-anonymized)
  • Browser information
  • Browsing information, including the duration of each visit to the Robo Wunderkind Website and each sub-site, cursor movements, keystrokes
  • Country
  • Device used
  • Previous domain visited
  • Time spent on each site
  • Log-in status of social networks (Google, Facebook)
  • Unique device identification

This Website may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

In case a user uses the Robo Wunderkind Website – this includes a mere visit of the website without making a purchase or other interaction – the user consents to the collection (including through Cookies and Plugins), processing and transfer of the respective user’s personal data to third parties as follows:

Access to third-party accounts

To analyze the user behavior and to send specialized offers via the Facebook and Google networks.

Facebook account access

  • Permissions: About Me

Advertising

To analyze the user behavior and to send specialized offers via the Facebook and Google networks.

Google Ad Sense and Facebook Lookalike Audiences

  • Personal Data: Cookies, Usage Data

Facebook Audience Network 

  • Personal Data: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

Analytics

To analyze the user behavior for the internal analysis to improve our products and the website experience.

Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking and Google Analytics with anonymized IP

  • Personal Data: Cookies, Usage Data

Facebook Analytics for Apps

  • Personal Data: Usage Data, various types of Data as specified in the privacy policy of service

Contacting the user

To analyze the user behavior, to provide customer support and to send specialized offers via Emails.

Contact Form

  • Personal Data: email address, first name, last name

Mailing List or newsletter

  • Personal Data: email address

Content Commenting

To analyze the user behavior for the internal analysis to improve our products and the website experience.

Facebook Comments

  • Personal Data: Cookies, Usage data

Content performance and features testing (A/B testing)

To analyze the user behavior for the internal analysis to improve our products and the website experience.

Google Optimise and Google 360

  • Personal Data: Cookies, Usage data

Display content from external partners

Google Fonts

  • Personal Data: Usage data; various types of Data as specified in the privacy policy of the service

Google Maps widget and Youtube video widget

  • Personal Data: Cookies, Usage data

Handling Payments

This data is not provided to Robo Wunderkind. The user is forwarded to the respective third party payment providers to effect such payment. 

Stripe, Paypal, Klarna

  • Personal Data: various types of Data as specified in the privacy policy of the service

Heat mapping and session recording

To better understand our users’ needs and to optimize this service and experience.

Hotjar Heat Maps & Recordings

  • Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

Users can opt-out from the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: (https://www.hotjar.com/legal/compliance/opt-out ).

Data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website)

Interaction with external social networks and platforms

To analyze the user behavior and to send specialized offers via the Facebook and Google networks, including Google platforms such as YouTube.

Facebook Like button and social widgets, LinkedIn button and social widgets, Twitter Tweet button and social widgets and Google+ +1 button and social widgets

  • Personal Data: Cookies; Usage Data

YouTube button and social widgets

  • Personal Data: Usage Data

Interaction with live chat platforms

To analyze the user behavior and to send specialized offers via the Facebook networks.

Facebook Messenger Customer Chat

  • Personal Data: About Me; Cookies; Data communicated while using the service; Usage Data

Managing contacts and sending messages

For initial onboarding emails and to send specialized offers via emails.

Hubspot Email

  • Personal Data: email address; Usage data

Mailchimp

  • Personal Data: email address; first name; last name

Managing data collection and online surveys

To analyze the user behavior and to send specialized offers via the Facebook networks.

Facebook lead ads

  • Personal Data: email address; first name; last name

Registration and authentication

To analyze the user behavior and to send specialized offers via the Facebook networks.

Facebook Authentication

  • Personal Data: various types of Data as specified in the privacy policy of the service

Remarketing and behavioral targeting

To analyze the user behavior and to send specialized offers via the Facebook networks.

Facebook Custom Audiences

  • Personal Data: Cookies; email address

Facebook Remarketing and Remarketing with Google Analytics

  • Personal Data: Cookies; Usage Data

Tag Management

To analyze the user behavior for the internal analysis to improve our products and the website experience.

Google Tag Manager

  • Personal Data: Usage Data

User database management

To communicate with our users, to provide customer support, to better understand our users’ needs and to optimize this service and experience

HubSpot CRM

  • Personal Data: email address; phone number; various types of Data as specified in the privacy policy of the service

HubSpot Lead Management

  • Personal Data: various types of Data as specified in the privacy policy of the service

Intercom

  • Personal Data: Cookies; email address; Usage Data; various types of Data as specified in the privacy policy of the service


User Rights


You have the following rights in connection with the processing of your personal data. Any of the following rights may be exercised by sending a specific Email outlining your request from the Email-address registered with your username to support@robowunderkind.com.


You have the right to information about the personal data stored by Robo Technologies. This means that you may have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and, where that is the case, to request access to the personal data. The access information includes – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.


You may have the right to obtain a copy of the personal data undergoing processing.


You have the right to have incorrect personal data corrected. This means that you may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.


You have the right to fully or partially withdraw the consent granted to Robo Technologies’ data use under this Privacy Policy at any time or to request a restriction on the processing of your personal data. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. If requested, we will stop processing or transferring the data as outlined in this Privacy Policy. If such partial or full withdrawal makes it impossible or impractical for Robo Technologies to perform its services to you, Robo Technologies reserves the right to terminate the contract relationship, provided your payments already made are adequately refunded.


You have the right to have your personal data deleted. If requested by the user, all personal data relating to the user will be terminally deleted.


You have the right to data portability, i.e. to receive the data concerning you in a structured, commonly used and machine-readable format and have Robo Technologies transmit this data to another controller. 


You also have the right to lodge a complaint with the competent data protection supervisory authority.


Changes to Privacy Policy

Robo Technologies reserves the right to amend this Privacy Policy from time to time for a number of reasons including, without limitation, for commercial reasons, to comply with applicable law or regulations, or for customer service-reasons. At any time, the then-current version of this Privacy Policy is available for viewing on the robowunderkind.com website.


Changes to this Privacy Policy require the consent of the respective user. If Robo Technologies intends to implement such changes to this Privacy Policy, Robo Technologies will give the user as much prior notice of such changes as possible. Such notice shall be made (i) via email to the email address the user previously supplied, (ii) on the relevant pages of the robowunderkind.com platform, or (iii) on any other device through which the user accesses the Robo Technologies services. We will invite the user to accept the new Privacy Policy by clicking “yes” or “I accept”, checking a “tick box” or any other similar method of confirmation.


Contact information

If you have any questions or comments about this Privacy Policy, please send us an email at support@robowunderkind.com.

Owner and Data Controller

Robo Technologies GmbH, Marxergasse 24/2, 1030 Vienna, Austria
Owner contact email:support@robowunderkind.com